FAQs

Frequently Asked Questions

We’re happy to answer any questions you may have about the experience at La Crosse Escape Room. If your question isn’t here, please reach out to us!

Have another question?
Contactless Check In
We encourage everyone to sign the waiver prior to coming in. This will speed up the check in process. There will be a link on the confirmation email you will receive after booking or you can click on the “waivers” tab on our website. For those that aren’t able to, we will walk you through how to sign it on your phone or on our computers upon arrival.
Escape rooms are a newer form of entertainment where players are “locked” in a heavily themed room with other participants where you must follow clues, solve puzzles, find keys, and escape the room in 45-75 minutes depending on the room.
Yes! When you make a booking, you will only pay a small $25 deposit towards the total. The remaining balance will be paid after your experience is over and can be paid with cash, credit/debit card, or with a gift certificate/card.
There are many factors that go into a successful Escape Room. Here at La Crosse Escape Room I believe the overall experience is just as important as the room itself. As the owner, I personally oversee every aspect of the business including the buildout and maintenance of each room and ensuring the rooms are ran by experienced, knowledgeable and energetic game masters. I make it my #1 priority that your experience is the best it can be every time! I’ve also made it a point to ensure my game masters run the rooms to my liking to ensure a consistent experience. Our team is the strongest it’s ever been. As the longest running Escape Room in La Crosse, we have tried and true rooms. We have a large selection of popular room choices that will intrigue even the pickiest of players. We have a very unique space and our rooms are able to accommodate larger groups for corporate events, bachelor/bachelorette parties, and large families. If your experience was anything less than excellent, please personally email me at info@LaCrosseEscapeRoom.com and I will do everything to make it right. We strive for perfection!

The Escape Room industry has changed a lot over the years. Every group is unique—whether you’re a group of 2 players or 8, escape room enthusiasts having done hundreds of room or first-timers. Creating a one-size-fits-all 60-minute game is nearly impossible, often leading to experiences that are too long, too short, too easy, or too hard, often settling for a compromise. To change this, La Crosse Escape Room has adopted Off the Couch’s “pay-by-time” model for all our experiences.

Bookings at La Crosse Escape Room are now based on the average completion time (across all group sizes and experience levels) for each experience. If you complete the game faster than the average time, any remaining time is credited to your customer account with us, redeemable for future games. You can also transfer these credits to other players if you wish. For a breakdown on the current rooms’ length and price, please go to our pricing page!

Pricing

No. We offer all private rooms at no extra charge. Once you book a room, it will automatically be closed out to the public and no further action will be necessary to ensure a private room.

Not really. It depends on which room you choose to do. Currently we have a Bootlegger’s Pub themed room, a Serial Killer room, a Prison Break, a 50’s Diner room, The Electric Chair, Home Alone, and Lost Teddy. Our Serial Killer has some elements that may make some people uncomfortable but it’s not the same type of scary you would expect from a haunted house. Rather, the puzzles and props in the room are ones of which you might find in a Serial Killer’s lair.

Currently, our 50’s Diner, Bootlegger’s Pub, and Home Alone are 55 minute rooms. Serial Killer is 50 minutes. The Electric Chair is 60 minutes and our Prison Break is 70 minutes in length. Lost Teddy is 45 minutes. We will offer more rooms in the future that could vary in length. Please arrive 15 minutes before your session begins. This allows enough time to get checked in, use the restroom if necessary, and get an explanation of some of the rules. Expect your entire session to take roughly 60-90 minutes from the time you enter our facility to the time you leave depending on which experience you choose.

Yes and no. Our rooms are meant to be challenging but vary in difficulty. The average success rate hovers around 50% to 90% depending on the room. We offer unlimited clues with all of our rooms.

We now allow groups of 2 to participate in our rooms. But please keep in mind, our rooms are meant to be challenging enough for up to the room maximum. Playing a game with less than 3 people can be overly challenging (even overwhelming) especially for first timers. For that reason we suggest having at least 3 people when booking a room. Please note, Prison Break physically requires 3 people to complete one of the tasks and the Electric Chair requires 3 people to complete that room. During our busiest times of the year, there will be higher minimums than usual.

The cost is of our rooms ranges and depends on which room you choose. Our rooms have differing levels of difficulty and are priced according to average amount of time it take to complete each room. We have a tiered pricing model, so the more people you have in each group, the lower the cost is per person. Age 4 and under are free. Take a look at our pricing page for current pricing based on which room you choose.

Pricing

The cost is of our rooms ranges and depends on which room you choose. Our rooms have differing levels of difficulty and are priced according to average amount of time it take to complete each room. We have a tiered pricing model, so the more people you have in each group, the lower the cost is per person. Age 4 and under are free. Take a look at our pricing page for current pricing based on which room you choose.

Purchase Gift Vouchers

Currently up to a maximum of 8 people can play at a time in each of our rooms. Lost Teddy is ideally for 6 people or less. All together we can accommodate up to 54 people at once between both locations. 24 people downtown and 24 at the Valley View Mall or 30 including Lost Teddy.

Yes, you will need your phone to sign your waiver. We recently changed our policy, and we now encourage you to take your phone in the room and even take in room photos to share with friends and family!

To purchase your tickets, simply click the Book Downtown or Book Valley View Mall . Online bookings are made securely through Off The Couch and require credit or debit card information at the time of booking. All rooms are automatically private without any additional action required.

Book Downtown
Book Valley View Mall

 Our online booking system will allow you to purchase your tickets in advanced up to 6 months from todays date.

Due to our booking system, we cannot refund tickets but we can reschedule your session 1 time for you with a minimum of 24 hours notice.

We are open daily at noon at our Valley View Mall Location. Our downtown location is open Tuesday through Sunday. If you need a time before we open, we charge an additional $50 booking fee for groups on non-business days or outside of our normal business hours. Please call us to set up your next event at (608) 518-3891 (downtown) or (608) 394-3800 (Valley View Mall).

We’re sorry, but unfortunately we require a minimum of 2 players to engage in any of our rooms. If you’re wanting to join some friends, you can just pay upon arrival or give us a call at (608) 518-3891 to have it set up for you.

If at any time you feel that you absolutely NEED to leave the room, you can. The entrance doors don’t have locking mechanisms and there is an illuminated emergency exit button on any exit doors. The rooms are video and audio monitored by a game master to ensure your safety.

Yes, we do have a restroom at our downtown location. Our Valley View Mall location has restrooms located behind the food court.

We advice a minimum age of 8 and up with the exception of Lost Teddy which is ideally for 6-10 years olds. We do not charge for 4 year olds and under.

  • Monday: Reserved for corporate bookings and private events. Please call (608) 518-3891 to book a room for your next event!
  • Tuesday: 2:00pm-8:00pm
  • Wednesday: 2:00pm-8:00pm
  • Thursday: 2:00pm-8:00pm
  • Friday: 2:00pm-10:00pm
  • Saturday: 11:00am-10:00pm
  • Sunday: 11:00am-8:00pm
  • Monday: 12:00pm-9:00pm
  • Tuesday: 12:00pm-9:00pm
  • Wednesday: 12:00pm-9:00pm
  • Thursday: 12:00pm-9:00pm
  • Friday: 12:00pm-10:30pm
  • Saturday: 12:00pm-10:30pm
  • Sunday: 10:00am-7:00pm